Refund Policy

Eligible Items

Refunds may be issued for products or services purchased directly through aerthalon.live that meet the following criteria:

• Item was purchased within the eligible return timeframe.
• Item is unused, undamaged, and in its original condition.
• Proof of purchase (order confirmation or receipt) is provided.
• Item is not listed under non-refundable categories.

Timeframe

Customers may request a refund within 14 calendar days from the date of delivery or service activation. Requests submitted after this period may not be eligible for approval unless required by applicable consumer protection laws.

Procedure

1. Email our support team with your order details.
2. Provide reason for return and supporting documentation if applicable.
3. Await confirmation and return instructions.
4. Ship eligible physical items as instructed.

Conditions

• Refunds are issued to the original payment method.
• Processing time may take 5–10 business days after approval.
• Shipping fees are non-refundable unless the return is due to our error.
• AERTHALON reserves the right to decline requests that do not meet policy requirements.

Non-Refundable Items

The following items and services are not eligible for refunds:

• Digital downloads once accessed or delivered.
• Customized or personalized products.
• Services fully rendered or completed.
• Promotional or discounted final-sale items.